A Leader should be responsible, compassionate, intelligent, just, wise, patient and energetic. For Leadership, the implication is that the action of a Leader can be fairly judged only relative to his context. A Leader is one who has an irreversible effect on the life of another.

The necessary conclusion of a monistic world-view is that we are all Leaders, regardless of the recognition or failure to appreciate the effects that we inevitably have on each other's lives. . Leaders and Leadership are related. One is the function of the other. Leadership, however, is not the functioning of Leaders. It is the function of a group and Leaders are a function of Leadership.


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How do you rate your HR Performance..? so we can tell our boss that we have a big contribution in achieving company business objective. We are as HR always be seen stay aside of the line cause we don’t have a qualitative indicator to say we contribute significantly.

Here, I give you a simple reference a number of factors that can be measured to show how HR contributes to the business. Measures such as absence rate, health cost per employee, and HR expense factor show that HR has a sense of the importance of human capital measurement in supporting business objectives.

Absence Rate

[(# days absent in month) / (Ave. # of employees during mo.) X (# of workdays)] X 100

Cost per Hire

(Advertising + Agency Fees + Employee Referrals+ Travel cost of applicants and staff + Relocation costs + Recruiter pay and benefits) / Number of Hires


Health Care Costs per Employee

Total cost of health care / Total Employees


HR expense factor

HR expense / Total operating expense


Human Capital ROI

Revenue - (Operating Expense -[Compensation cost + Benefit cost]) / (Compensation cost + Benefit cost)


Time to fill

Total days elapsed to fill requisitions / Number hired


Training Investment Factor

Total training cost / Headcount Training cost per employee.


Turnover Rate

[# of separations during mo / Ave. # of employees during mo.] x 100


Workers' Compensation Cost per Employee

Total WC cost for Year / Average number of employees


OK….Those are some of HR measurement that we can use to count how strategic HR contribution to support business objective. Compare your metrics against other organization's metric, survey data, etc. to evaluate your performance.

Metrics can show the benefit of your HR practices and it's contribution to your organization's profit.


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Next sharing day in tomorrow Tuesday is about Performance Management Development Online. What is that...? Performance Management Development online is the way we monitor performance every time through portal that can be accessed where we are, even when we are on duty (visiting branches).

This topic will be presented by HR Business System from Central Services and hoping all employees are able to attend this hot topic of the month, cause we are just planning a performance management development for Y2009, even though this is lately. :)

How about Human Resource Activities day in your company ..? Read More...

Four new roles human resource practitioners should adopt:

• Human capital steward. HR has long understood "human capital" to be the collective knowledge, skills and abilities of an organization's workers. But the role of "steward" of these resources is a new one. Unlike raw materials or equipment, The human capital cannot be simply bought and used," the authors write. "Human capital must be contributed by the employee voluntarily," and the role of HR is to create an atmosphere in which employees can contribute their skills, ideas and energy. This is achieved by "facilitating employees without controlling them."

• Knowledge facilitator. In this role, HR helps the organization acquire and disseminate knowledge and use it to create a competitive advantage. Transforming tacit knowledge into explicit knowledge can help build employee skills, competencies and careers, the Lengnick-Halls write. This transformation comes about when knowledge sharing is valued. "Teaching must become part of everyone's job."

• Relationship builder. HR must facilitate cross-functional teamwork, the authors write. "HRM must build networks and shared people communities around the strategic objectives of the business to ensure competitiveness," the authors write.

• Rapid deployment specialist. The global economy moves quickly, requiring HR to anticipate and implement any staffing adjustments that evolving markets and business strategies will require. This will necessitate a versatile, flexible HR architecture.

In Human Resource Management in the Knowledge Economy, the Lengnick-Halls acknowledge that adopting a new approach to HR is a formidable challenge. It requires "a new focus on building strategic capability," they write, "and on managing new roles that expand the methods and process of human resource management."

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At a recent leadership development training program, I asked a question I regularly ask:

Knowing what you know now, how many of your current employees would you re-employ?

Answer - about 60%.

This answer is consistent with previous groups I have trained, as well as general employment survey research. It means that poor employee selection decisions are regularly made.

Suitable candidates are not being found. About 40% of employees are not performing well or as expected. In some way, they cause their management a problem. It may be poor attitude or interpersonal problems. It may be they cannot perform their duties properly.

In time management programs, I sometimes cite recruitment and selection as a good example of the 'Pareto principle' - 20% of the effort produces 80% of the results.

It is worth a little extra effort to make a good selection rather than an average one. Spending the time to make a good decision is a sound investment. It is time well spent.

Managing performance problems is a constant theme raised by training participants. Amongst other things, poor performance consumes management time. It diverts attention away from more productive matters.

Managing performance would not be a major issue if team leaders and managers exercised greater control in the recruitment and selection process.
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Young people are more mobile and less committed to individual organizations. The baby boomers are approaching retirement age.

To retain staff, organizations have to be more flexible, ensuring that work/life balance is possible.

When we talk about work/life balance, we tend to picture in our mind couples with young children. It actually applies to all employees. Work/life balance applies to young, single people and older people seeking shorter working hours.

People want to experience life. They want to travel. They want flexibility and because of the skills shortage, they can seek out organizations that cater for these aspirations.

So organizations need to have supportive policies like sabbaticals (12 months leave of absence without pay) and flexible working hours.

Once the policies are in place, managers and team leaders need to implement them correctly. Workplace flexibility is much harder to manage. Sometimes it hard to meet operational demands when everyone wants Friday off to make it a four day weekend (eg. Queens Birthday public holiday on the Monday). But it has to be managed. The good intent behind the flexibility policy is lost if it is too much hassle to get the time off you need. There has to be a match between reality and expectations.

These things are about the interaction between work and private time.

What about the time actually spent at work?

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The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of ""people"" issues, enabling managers and human resources professionals to:

• Save time, money, and trouble
• Increase employee productivity, satisfaction, and retention
• Attract and hire the best candidates while avoiding the inferior ones
• Handle tough issues like sexual harassment, Internet and e-mail usage, performance problems, and more -- fairly, sensitively, and legally.

The HR Answer Book is an easy-to-use problem solver that can be read cover-to-cover or as a quick reference in specific situations. An appendix of tools, templates, and lists of additional resources completes this excellent and valuable guide."

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First of all, we have to understand that hospitalists are doctors who specialize or focus on hospital medicine treatment. It means, these doctors consider the hospital as their office. Hospitalists are involved in research, patient care, teaching related to hospital care.

The activity of a hospitalists focuses on hospital care for inpatients. They provide another way to assist in the traditional patient-doctor relationship. They also do not have any outside practices and focuses. Because of this, hospitalists are able to take care and have more time for hospital patients.

Today, providing hospitalist physicians in hospitals all over the world in a contractual basis is a best practice of many organizations and companies. This is because they are able to provide service to primary healthcare physicians who are regulars in the hospital’s medical staff. This means that they will be responsible for outpatient and emergency room care patients if a member of the medical staff doesn’t want the responsibility.

Another benefit that the hospital can take advantage of if they hire Hospitalists is that they will be able to move patients to the recovery process faster. Hospitals will now be able to do this without sacrificing the quality of hospital care. This means that it will eventually ease the frequent needs of the hospital on holding patients in the emergency department and also on the admission.

Hospitals will also benefit from hospitalist programs. This is because it actually reduces the patient’s length of stay and the hospital costs to about 15%. This program will also decrease the number of admissions that are inappropriate and the number of days denied for managed care companies. A hospitalist program also provides satisfaction rating for the patient and the family and it also improves relationship between the physician and the patient.

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Does outsourcing works for your advantage or disadvantage?

Businessmen should know business process of company where they are in. It can be they know what is the best way to make every job was done strategically. Outsourcing is well known as one of the effective alternative which provides the freedom of dumping all of their non-core important aspect of the business so they would have much more time to be free from additional responsibility and allocate the spare time to focus on the core of the business,

For a politician, outsourcing is a political subject that can be argued on debates within the walls of Congress and newspapers. The issue will serve as a “fortified objection” to take away jobs from your own countrymen, making your business “unpatriotic”. Politician’s sympathy with regards to the outsourcing issue may win him a few votes in the upcoming election, nothing more than that.

Advantage of outsourcing is being one of the cost-effective measures that you can take for your business. Businessmen are aware that in United States or in Europe, information technology (IT) services and human resource are expensive, off course this can affect the way they recruit additional manpower in case of business expansion, but outsourcing provides an option in getting highly-productive manpower in a cheaper rate.

Another convincing advantage of outsourcing is saving substantial amount of money in developing some aspects of your business (such as IT development). Since outsourcing involves reduced expenditures on your part, you will be able to maximize the value of your money to have your IT services developed into the latest and most powerful modern information tool. Additional advantage you will avoid recruiting new personnel who will handle the development as well as training them that time consuming and highly cost.

There are other advantages of outsourcing, yet the aforementioned advantages are the most noted ones. Do not be misled by rumors and gossips about outsourcing. You are the business owner—and you know what is good for your business. Read More...

Many things were involved in the business process. It involves every aspect of your company in order to let your company operate smoothly and efficiently. It will involve business tasks, such as human resources , payrolls, marketing , helpdesks, management and more.

Handling all of these can be easy in the past. But since the growing demands in businesses today, you have to consider that it will be difficult for your company to cope up with today’s competitiveness in the business world. It means company should maximize its resources in order to remain competitive with other companies.

By outsourcing the business process, it could be one of the most popular and the most cost-efficient business solution that you can be implemented. By making a agreement contract to other companies to do a specific business task, you will be taking off extra work involved in your company and focus more on important core business process.

For example, making payrolls can be time consuming. It will involve computation of salaries of every employees and it will also involve taxes, any allowances, You can be as easy as to do the payroll for you. But, this will only add to the expenses that your company is making.

Another example would be the help desk. Every company that manufactures products needs one. This particular business process is a way to communicate with your clients and know about their feedback in your products and it is also a way to assist your clients in case they encounter difficulty with your product. Creating a help desk department may prove to be too costly. It will involve everything from hiring additional employees and purchasing all the necessary tools you need to create an efficient and working help desk.
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Outsourcing is the new buzzword in the business world. However, a lot of people still ask the question of why company outsource their business process…?. The simple and quick answer is by running outsource their business process, it can save more money for operational business expenses.

Actually, aside from saving more money from outsourcing, companies that want to unburden from heavy non core business workloads caused by the growth of demand for their work by the public resort to outsourcing to do the job they should be doing. Businesses today recruit outsourcing companies from other countries to do a part of the business process in order to save money on labor and also expand their capabilities.

When you outsource a part of the business process to outsourcing company in developing countries where the government defines the minimum salary rate which is lower compared in the United States and other European countries, find them with the same quality from a qualified professionals in order to get trade off effectively. This is the reason outsourcing can save your company a lot of money in terms of salary payments.

But however to get benefits effectively before you try and outsource part of your company’s work, determining to recruit qualified and skilled professionals with skills related to your business is critical and very important. You can only find them in the right outsourcing company who has many experienced professionals as your business partners. This will ensure the best quality for your outsourced jobs.

By first checking out the quality of work from an outsourcing company by interviewing the manager, you will be able to identify if the work done meet your criteria or not. If it is not, you can always go to other experienced outsourcing companies and check out the quality of their work. This trick will enable you to find the company that will meet your standards.

Finally with outsourcing, your business will be able to grow and also decrease the burden of heavy non core workload.
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Just imagine that you need a business process to be accomplished. You recruit a professional in your country and pay for the job done is about a hundred dollars. This can prove to be too expensive for your company. What if you can get the job done, with the same quality form a person with the same qualifications as the person you recruit before, to do the particular business process at half the price?

This can prove to be very impressed. However, how can you be able to recruit this person with the same qualification but with half the price of paying your professional? The answer of this question is to outsource business process of your company in developing countries full of talented professionals.

Since developing countries have lower minimum salary rates, outsourcing can prove to be a cheaper alternative to do a particular business process done as you need. Not only that, if your company’s business process is burdened with heavy non core workloads, outsourcing is the one of your answer that can help your company’s business process ease the burden. It means more efficiency and productivity for your company’s business process while saving a lot of money in the process and also means you are sure get the job done at half the price.

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The most popular and the most chosen strategy that businesses are now considering is outsourcing, because outsourcing can make your company’s business process done in a cheaper way. That is why, it is now the latest trend with high-profile businesses today.

By outsourcing your company’s business process to other countries, you will save a lot of money. And, you may also think that outsourcing should cost more money than doing your business process in-house. And besides, why should recruit a company at all to do part of your company’s business process when you can do it by yourself.

First of all, many countries are like United States, Canada and also in European countries are outsourced parts of business process in developing countries, such as India because the price of manpower through outsourcing is relatively cheap, the other side those companies are still able to get a standard quality business process form the professionals recruited by outsourcing company . Considering of cheap labor in India also, these countries has been as ones of the largest outsourcing hubs today and many companies outsource their business process here.

In India You will only spend a fraction of the sum benefit you must pay if you run your own business process. It means you don’t need to offer the highest salary you are budgeted to recruit a full time employees. For example, when you budget a project that will cost about 100 dollars, then you outsource it to India will only cost around 20 dollars per project. So, just imagine if you have 1000 projects to be accomplished. You can calculate how much money you can save when you outsource it to India.

Talented IT professionals in India is well-known in Asia even in Europe that are now seeking employment in companies that accepts outsourced jobs. These professionals are very talented & competent and they also can provide a good quality work that may rival the work of your country’s IT professionals.

The reason why companies are now considering outsourcing their business process or at least part of their business process to India is because outsourcing can lighten the workload.

As an example of this would be help desks. As a company that orient to customer services for selling your products, you will need a help desk department in order to communicate with your customers and know about their inquiries, complaints and answer their questions regarding your product or services.

To develop this help desk department requires a lot of money. You will need to recruit additional employees for your company with full benefits to act as help desk representatives who will answer the calls from your clients. You will also need to purchase computers, subscribe to VoIP, and purchase help desk software in order to let this department run smoothly and efficiently.

But you will never need to worry about purchasing computers, software and hiring employees, if you outsource your help desk to India’s call centers. The call center in India will be the one who will provide all of that for you at a very cheap price. So, you should consider India as one of your choice countries to outsource your business process. if you ever need to outsource anything from making payrolls, to making software, to getting help desk services. Read More...